Refund and Return Policy

As your partner in exploring life aesthetics, we are committed to curating high-quality products that are both practical and delightful. Please read our return policy carefully before purchasing to ensure a smooth process in case of any issues.

I. Return Timeframe
We offer a 30-day return policy starting from the date you receive the item.

II. Return Conditions

  1. The item must retain its original functionality, packaging, tags, and accessories, with no irreversible usage traces or damage.
  2. Special-offer items are not eligible for no-reason returns. The store will prominently display the notice “Special-offer items are not eligible for no-reason returns” when selling such items.
  3. A valid order number, proof of purchase, and shipping details must be provided.

III. Non-Returnable Items

  1. Customized products (e.g., engraved items, special sizes).
  2. Opened personal hygiene products （such as underwear and cosmetics that have been unsealed）.
  3. Perishable goods (e.g., food, fresh produce).
  4. Items explicitly marked as non-returnable on the product page or by law.
  5. Final Sale items.

IV. Shipping Responsibilities

  1. Non-quality issues (e.g., wrong size, change of mind): The buyer is responsible for return shipping costs, customs duties, VAT, etc.
  2. Quality issues or seller errors (e.g., damaged goods, wrong shipment): We will cover all return-related expenses and offer a replacement, store credit, or refund.

V. Return Process

  1. Contact Us: Submit a return request via email with your order number and reason.
  2. Review & Confirmation: We will review within 1-3 business days and provide return instructions.
  3. Ship Items Back: Securely package the item and follow the provided guidelines.
  4. Refund Processing: Refunds will be issued to the original payment method within 3-5 business days after inspection.

VI. Refund Details

  1. Refunds cover the item’s purchase price, excluding original shipping fees (except for quality issues).
  2. Coupons or reward points will be refunded proportionally based on their actual usage in the original order.

VII. Important Notes

  • Shipping Risks: If damage occurs during return transit, the buyer must negotiate compensation with the carrier. (We recommend purchasing shipping insurance and retaining photographic evidence of the product’s intact condition.)
  • Abuse of Policy: We reserve the right to deny service if abuse is detected. (“Abuse” is defined as return rates exceeding 50% within 30 days without valid reasons.)

Reminder: Ensure your item meets all return criteria before initiating a return. Contact customer support for any queries. Thank you for your understanding!

This policy is subject to change without prior notice. Please refer to our website for the latest updates.

This Agreement is written in Chinese and shall be construed under the laws of the People’s Republic of China. In the event of any inconsistency between the Chinese version and any translation thereof, the Chinese version shall govern.Please click here to navigate to the Chinese version of the page.